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Our Commitment to Your Privacy

At Lightning Laser, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

• Contact Information: Name, email address, phone number
• Business Information: Company name, business description, industry
• Project Details: Website requirements, domain preferences, service selections
• Communication Records: Messages, emails, call notes, and support tickets
• Payment Information: Billing address and payment preferences (payment details processed by secure third parties)

Information Automatically Collected

• Website Usage: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, screen resolution
• Location Data: General geographic location based on IP address
• Technical Data: IP address, cookies, session data

2. How We Use Your Information

Service Delivery

• Provide web development services
• Manage digital marketing campaigns
• Process project requests and quotes
• Deliver customer support
• Send project updates and communications

Business Operations

• Improve our website and services
• Analyze usage patterns and preferences
• Send service updates and announcements
• Prevent fraud and ensure security
• Comply with legal obligations

3. Legal Basis for Processing

We process your data based on:

• Contract Performance: To provide the services you've requested
• Legitimate Interest: To improve our services and communicate with you
• Consent: For marketing communications (you can opt out anytime)
• Legal Compliance: To meet our legal and regulatory obligations

4. Information Sharing and Disclosure

We Do NOT Sell Your Data

Lightning Laser never sells, rents, or trades your personal information to third parties for marketing purposes.

We may share information with:

Service Providers: Hosting companies, payment processors, analytics tools (only as needed to provide services)
Domain Registrars: When helping you register domain names
Digital Marketing Platforms: Facebook, Instagram (only for managing your campaigns)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale (with notice)

5. Data Security and Protection

Technical Safeguards

• SSL encryption for data transmission
• Secure servers and databases
• Regular security updates and monitoring
• Access controls and authentication
• Regular data backups

Organizational Measures

• Staff training on data protection
• Limited access on need-to-know basis
• Confidentiality agreements
• Regular security reviews
• Incident response procedures

6. Data Retention

How Long We Keep Your Data

• Active Projects: Throughout project duration and support period
• Completed Projects: 7 years for business records and tax purposes
• Marketing Communications: Until you unsubscribe or request removal
• Website Analytics: 26 months maximum
• Support Records: 3 years after last interaction

7. Your Rights and Choices

Access and Control

• Request a copy of your personal data
• Update or correct your information
• Request deletion of your data
• Restrict processing of your data
• Data portability (receive in structured format)

Communication Preferences

• Opt out of marketing emails
• Choose communication frequency
• Update contact preferences
• Manage cookie settings
• Request no further contact

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@lightninglaser.net or use our contact form. We will respond within 30 days.

Note: Some rights may be limited by legal obligations or legitimate business interests.

8. Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies

• Website functionality
• Security and authentication
• Form submissions
• Session management

Analytics Cookies

• Website usage statistics
• Performance monitoring
• User behavior analysis
• Service improvement

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

For detailed information about managing cookies, visit our Cookie Policy page.

9. Third-Party Services

Services We Use

Analytics

• Google Analytics
• Website performance monitoring

Communication

• Email service providers
• Contact form processors

Social Media

• Facebook Business Manager
• Instagram advertising

These services have their own privacy policies. We encourage you to review them when interacting with these platforms.

10. International Data Transfers

Data Location and Transfers

Your data may be processed and stored in different countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

• We use service providers with adequate data protection standards
• Standard contractual clauses for international transfers
• Regular review of data transfer mechanisms
• Compliance with applicable data protection laws

11. Children's Privacy

Age Restrictions

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If you believe we have collected information from a child under 18, please contact us immediately so we can delete such information.

12. Changes to This Policy

Policy Updates

• We may update this Privacy Policy periodically
• Material changes will be communicated via email or website notice
• Updated policy will include the revision date
• Continued use of our services constitutes acceptance of changes

13. Contact Information

Privacy Questions or Concerns

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Lightning Laser - Privacy Officer

Email: privacy@lightninglaser.net

General Email: support@lightninglaser.net

Contact Form: Available on our website

Response Time: Within 30 days for privacy requests

Questions About Your Privacy?

We're committed to transparency and protecting your privacy. Contact us anytime.